Frequently Asked Questions
Everything you need to know about your signature scent experience.
Are your fragrances 100% authentic?
Absolutely. Every fragrance sold at Perfume Palace is sourced directly from authorized distributors or the original labels. We guarantee 100% authenticity for every bottle in our collection.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened perfumes?
To maintain hygiene and product integrity, we only accept returns on unopened and sealed packaging within 30 days of purchase. We recommend purchasing a sample size if you are trying a new scent for the first time.
How should I store my perfume to ensure it lasts?
To preserve the notes of your fragrance, store your bottle in a cool, dark place away from direct sunlight and humidity. Avoid keeping perfumes in the bathroom, as temperature fluctuations can degrade the oils.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international shipping rates and delivery times vary based on destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.